Our comprehensive support solutions maximize the performance, reliability and security of large-scale web applications. With our problem-solving skills, diverse operations experience, technical and creative knowledge, we ensure your long-term success. Our support offerings include: Infrastructure Web Hosting Liaison Services – Create RFPs, run source selection, recommend hosting provider, manage hosting relationship, create build sheets and provide additional installation support activities. Hardware/Software Procurement Services – Manage process for procuring hardware/software and maintenance contracts, manage vendor relationships to solicit pricing, provide customers with invoices, manage delivery schedules. Maintenance System Health Check - Analyze current system, identify bottlenecks, recommend changes to hardware, software, network and code to enhance performance. Structural and Creative Enhancements – Change content, update pages, new graphics, change colors, redesign site flow, image cataloging, multimedia, search engine optimization, dynamic site creation. Response Time Optimization - Analyze average/peak load times, identify bottlenecks, recommend changes to graphics, architecture and code to enhance performance. Performance Enhancements – Modify and test application code, optimize front end for browser loading time. Database Administration - Perform ongoing database maintenance tasks. Functional Gap Analysis – Conduct gap analysis between current system functional capabilities and desired capabilities, recommend upgrade/modification path. Reporting Services include WebTrends, Actuate, Crystal, and Oracle reporting.